CONTACT THE CREW
Patch through to the crew.
Real humans. Real responses. Usually within 24 hours — often much sooner.
crew@ironsquadron.com
Best for: order help, damage reports, returns, product questions, wholesale inquiries.
Response within 24 hours, Monday–Friday.
💬 Live Chat
Tap the chat icon in the bottom-right corner of any page.
Best for: quick pre-purchase questions while you're browsing.
Available Monday–Friday, 9 AM – 6 PM EST.
✉ Mailing Address
Returns only — do not send aircraft here without authorization.
Iron Squadron™
[Mailing address — fill in when set up]
[City, State, ZIP]
United States
⚠ Returns require a return authorization. Email first before shipping anything back.
🛩 Find us on the flight line
- Instagram: @ironsquadron
- Facebook: Iron Squadron
- YouTube: Iron Squadron
- Pinterest: Iron Squadron
DMs answered slower than email — for time-sensitive stuff, use crew@ironsquadron.com.
Before you message — these might save you a trip:
- Track your order → — if you're checking shipping status
- Returns & damage claims → — if your aircraft arrived damaged or you want to return
- FAQ → — if you have a question about products, scales, or how we work
Our response promise.
Every message gets a human reply within 24 hours, Monday through Friday. Damage claims and shipping problems get prioritized — we usually respond same-day.
If you haven't heard back within 48 hours, check your spam folder. Then email again — sometimes our responses end up in unexpected places.
Who's on the other end?
Iron Squadron™ is run by a small crew of aviation collectors and history enthusiasts. We're not a call center. When you email us, you're reaching one of three or four people who actually know what a Bf-109G-6 looks like — and care that yours arrives in perfect condition.