SHIPPING & HANDLING
Fragile aircraft. Careful hands.
Everything you need to know about how your aircraft gets from our hangar to yours.
Before it takes off
Every order is hand-checked by a member of the crew before it leaves the hangar. That extra step takes a little longer than autopilot fulfillment — and it's why aircraft from Iron Squadron™ rarely arrive damaged or wrong.
Processing time: every order is inspected, packed, and dispatched within 1–2 business days. Engraved display stands are made to order — add a couple of days.
You'll receive a shipping confirmation with tracking the moment your aircraft is wheels up.
Shipping rates & delivery windows
Free U.S. shipping on every order. No minimums, no thresholds — every aircraft ships free within the United States.
Delivery window · 7–14 business days after dispatch.
Delivery times are carrier estimates and can vary by destination. We currently ship within the United States only — more markets are inbound.
The way we pack
A scale aircraft can survive 500 hours of combat. It rarely survives a careless courier. We pack accordingly.
Every aircraft ships in:
- Original manufacturer box — sealed and inspected before packing
- Foam corner cradles — custom-cut for each model size
- Double-walled outer carton — corrugated cardboard, rated for international transit
- Inflatable air pillows — to fill every void
- Fragile labels on all six sides — visible from any orientation
Lifetime transit-damage warranty
If your aircraft arrives damaged — cracked, snapped, scuffed, or anything less than flight-ready — we replace it. Free.
No "we'll review your claim." No partial refunds. No restocking fees.
You'll need to:
- Email crew@ironsquadron.com within 14 days of delivery
- Send 3 photos: the aircraft, the packaging, and the damage close-up
- We'll ship a replacement within 48 hours of confirmation
Optional: Route Package Protection — adds full coverage for loss in transit, theft, and weather damage. Automatically calculated at checkout (~1.5% of order value). You can opt out before completing your order.
Tracking your aircraft
The moment your aircraft leaves the hangar, you'll receive an email with a tracking number. You can also check the status of any order at any time.
If you don't see a tracking number within 2 business days of your order, email crew@ironsquadron.com — we'll find out where your aircraft is.
Any questions before you order?
The crew is here. We answer every email — usually within 24 hours, often much faster.